About Nelson Bros. Plumbing & Sewer
Company History
Nelson Brothers was founded by two brothers, Anton and Nels. Nelson, Danish immigrants. Settling originally in Iowa, both brothers installed irrigation lines for the farming industry. The promise of higher pay working in the factories soon lured them to Detroit, Mi. Unhappy with factory life, both brothers began working in the evenings and on weekends installing sewer lines as freelance contractors. Then in 1925 they left the factory forever to pursue their dream of self-employment and Nelson Bros. was born.
In the 1950’s Nelson Bros. ownership changed to Elmer and Edwin Nelson, the son’s of Anton Nelson. The business expanded from its primary focus of sewer installations to include sewer maintenance. Then in the early 1960’s the business further expanded its focus to include plumbing repairs and installations where the bulk of our business is concentrated today. In 1958 Nelson Bros. built their headquarters in Royal Oak where it remains today. Nelson Bros. continues to be family owned and operated. Four generations of Nelson’s have serviced residential and commercial customers in Southern Oakland County, Mi. for over 85 years.
Company Philosophy
To provide our customers with honest, quality service at a fair price. We accomplish this by employing a friendly and courteous office staff whose primary focus is on customer service. Next we employ only skilled technician’s with greater than 5 years experience who perform quality work done right the first time. Finally, we strive for 100% customer satisfaction. Should there be a problem with our workmanship we will return to correct the problem free of charge.
It the goal of Nelson Bros. to treat each and every customer as if they were family. To respect our customer’s property and possessions by using every measure to keep their home clean and mess-free. To effectively communicate the steps toward solution of the problem and demonstrate the effectiveness upon completion. Finally, to leave the customer so confident with our workmanship and so pleased with their overall experience they refer us to their friends and family.
Satisfaction Guarantee
At Nelson Bros. Sewer & Plumbing, Inc. our service technicians are polite, courteous, professional and provide excellent workmanship. Our technicians are respectful of your home and personal items as demonstrated by the measures they take to ensure your home is left clean and mess-free. Our technicians will efficiently solve your plumbing problems and demonstrate their effectiveness upon completion. We are so confident that you will love our service you don’t pay until you are satisfied with the results.
Warranty Details
WARRANTY VALID – Monday thru Friday 8:00AM to 5:00PM
- Nelson Bros. provides a 90-day warranty for plumbing repairs and a 30-day warranty for sewer or drain cleaning.
- Nelson Bros. provides a one-year warranty on fixtures and 90-day warranty on labor for the new installation of company provided fixtures and related parts.
- Nelson Bros. provides a 90-day warranty on labor only for customer provided parts and/or fixtures.
- Nelson Bros. does not warrant customer provided fixtures and related parts.
- The warranty may be reduced or eliminated on sewer or drain cleaning due to excessive roots, foreign objects, sewers in need of repair or replacement, and sewers greater than 100ft in length without an additional cleanout.
- No warranty on commercial drains, toilet augers, urinal augers, and roof vents.
- Nelson Bros. does not perform warranty work after hours or on the weekends.
Note: Full warranty details are listed on the back of every invoice.
